We aim to meet WCAG 2.2 AA standards across our website, customer dashboard, and application forms. This page explains what we've done, where we know we fall short, and how you can request adjustments.
We design, build, and test our digital products to comply with the Web Content Accessibility Guidelines (WCAG) 2.2, conformance level AA. We use independent accessibility auditors twice a year, and we publish the audit summary alongside our annual report.
Beyond the digital experience, we also offer practical accommodations for the application process — large-print application forms, telephone-led applications, BSL interpretation appointments, and easy-read summaries of key documents.
Honest accessibility statements name the gaps. Ours, as of our most recent January 2026 audit:
If you need a document in a different format, an alternative communication method, or any other adjustment to apply for or manage a loan with us, please get in touch directly and a relationship manager will arrange it.
Specific accommodations available on request include: large-print or coloured-paper documents, telephone-led applications, BSL or other sign-language interpretation, easy-read summary documents, and extended response timeframes for complex correspondence.
Accessibility statements are only useful if the gaps get fixed. If you've encountered a barrier on our site, in the dashboard, or in any document — a screen-reader incompatibility, a confusing form, anything at all — please email accessibility@asafl.co.uk. We aim to respond within 5 working days, and we publish a quarterly summary of issues raised and resolved.
You also have the right to escalate to the Equality and Human Rights Commission if you believe we have failed to make a reasonable adjustment.
Our team can lead a telephone application from end to end, or arrange a BSL interpreter, or send documents in your preferred format. Just ask.